The results of Reditus’ annual Customer Satisfaction Survey reached an average satisfaction score of 8.5 out of 10. This figure reflects the consistent quality in service delivery across all of Reditus’ areas of operation.

Reditus customers demonstrated a very high overall satisfaction level, with a score of 8.5 out of 10. This result highlights the consistency in service quality delivered by Reditus over the past five years.

These results also reflect the company’s and its teams' commitment to improving quality, control, and service efficiency, with the obtained scores surpassing the satisfaction target set by Reditus across all its business units.

Customers of the Client Services Unit, which includes Contact Center, BPO, and Staffing services, gave a satisfaction rating of 8.6, emphasizing the excellence in customer service and client relations.

Similarly, customers of Technology Services demonstrated a high level of satisfaction, awarding an overall score of 8.0, particularly recognizing the team's dedication, technical expertise, and ability to deliver innovative solutions.

Overall, Reditus customers identified four key aspects that contributed to their general satisfaction:

1. Availability and Speed in Issue Resolution – The ability to respond quickly and effectively was a decisive factor in customers’ positive experiences.
2. Employee Performance – The competence and dedication of our teams have been recognized as an important differentiator in service delivery.
3. Support and Relationship with the Management Team – Continuous communication and close interaction with the management team have been essential in building trust with our clients.
4. Professionalism of the Teams – Professionalism is a core value for Reditus, and we are pleased to see that our clients recognize and appreciate it.

Further reinforcing the high level of customer satisfaction, 86% of clients reported feeling comfortable recommending Reditus’ services.

Angelina Leal, Reditus’ Quality Director, stated that “the high recommendation index reflects the trust our customers place in our ability to deliver high-quality solutions, as well as our ongoing commitment to excellence.”

“The feedback from our customers is a fundamental pillar of our development. We will continue to work with dedication and innovation to ensure service excellence, aiming to exceed expectations and achieve increasingly positive results,” concluded Reditus’ Quality Director.

The Customer Satisfaction Survey (CSS) is conducted annually by Reditus and is part of the company’s quality management system. It serves as an essential tool for managing and improving services, ensuring that the company remains aligned with the needs and expectations of its customers.