The LAC certification, awarded by the Portuguese Institute of Customer Relations (IPRC), attests to excellence in customer service. It reflects not only Águas e Energia do Porto's commitment but also that of Reditus, its strategic partner in providing Contact Centre services to the municipal company.

The LAC certification is an international programme that evaluates and certifies organisations adhering to the highest standards of quality in customer service. It ensures respect for consumer rights while promoting excellence in management practices.

For Reditus, this achievement is equally a source of pride. In addition to recognising the work of the entire Contact Centre team dedicated to the Águas e Energia do Porto project, the certification reinforces Reditus’s commitment to effectiveness, efficiency, and customer experience. It ensures that its services meet the highest quality standards.

Reditus’s mission is to continuously improve operational efficiency and customer experience, fostering loyalty. This recognition highlights the success of the partnership between the two companies and the positive impact of the practices implemented at the Águas e Energia do Porto Contact Centre, where agility, precision, and personalised service are top priorities.

For Ruben Fernandes, General Manager of Reditus's Client Services Unit, “being part of this process reflects our commitment to our partners and our constant pursuit of excellence. Working alongside Águas e Energia do Porto, a reference in the water sector, is an incentive to continue innovating and delivering differentiated experiences that benefit not only direct customers but the entire community.”

Together, Águas e Energia do Porto and Reditus demonstrate that collaboration, innovation, and dedication are the pillars of excellent customer service. This approach generates economic and social value while reinforcing consumer trust and satisfaction.

 

About Águas e Energia do Porto

Serving over 150,000 households, Águas e Energia do Porto manages the entire water cycle in the city of Porto. This includes water supply, wastewater and rainwater drainage, natural drainage (streams and watercourses), and the coastal front during the bathing season.

The company aims to operate efficiently, creating economic and social value with a customer-centric approach. It promotes good practices in environmental management, corporate governance, and employee motivation. Águas e Energia do Porto aspires to be a national and international reference in the water sector.

 

About the Portuguese Institute of Customer Relations (IPRC)

The Portuguese Institute of Customer Relations is responsible for the LAC methodology, which aims to raise market awareness about the importance of continuous excellence in organisational and customer relationships. The LAC programme, besides being a vital management tool, enhances the prestige and image of certified companies.