Reditus Distinguished with Excellence Awards by APCC

Reditus is proud to announce the achievement of two excellence awards granted by the Portuguese Association of Contact Centers (APCC). The company was honored with the "Gold Award" in the Banking category and the Silver Award in the "Best Contact Center with > 100 Agents" category for services provided to Millennium bcp.

The distinction with the "Gold Award" in the Banking category reinforces the classification already achieved by Reditus in 2023, highlighting the consistency and excellence of the service provided in the banking sector. This recognition is a testament to Reditus' continuous commitment to ensuring high levels of quality and efficient service, significantly contributing to the satisfaction of Millennium bcp customers.

The Silver Award in the "Best Contact Center with > 100 Agents" category represents an extraordinary milestone in Reditus' trajectory. This award surpasses the company's previous best classification, a Bronze Award, and reflects Reditus' capacity to manage large-scale projects.

"These extraordinary results make us very proud and reflect the commitment and dedication of the entire Reditus team. The partnership with our client Millennium bcp has been fundamental in achieving this level of excellence in customer service. We remain committed to providing high-quality service and exceeding our customers' expectations," said Ruben Fernandes, General Manager of the Client Services unit at Reditus.

Reditus thanks all its employees for their professionalism and dedication and Millennium bcp for their trust. These awards recognize the collective effort and commitment of the company in promoting excellence in Contact Center service.

Reditus remains committed to continuously improving its Contact Centers, developing new ways to meet client needs by integrating new technologies, exploring new processes, and keeping up with market trends. The company is dedicated to providing exceptional service and strengthening its position in the Contact Center sector in Portugal.

About APCC:

The Portuguese Association of Contact Centers (APCC) is a business association represented by 12 sectors of the economy, with the mission of sustainably developing the Contact Center market in Portugal. APCC aims to credit, develop, value, and promote the Contact Center market in Portugal, contributing dynamically to create new sustainable business opportunities and consequently having a relevant impact on the national economy.

About the APCC Best Awards:

The APCC Best Awards trophies are granted annually by the Portuguese Association of Contact Centers (APCC) to distinguish organizations that have excelled in implementing and adopting Best Organizational Practices in the Contact Center activity in Portugal. This includes strategic, operational, and technological management as well as human capital, contributing to the recognition and valuation of the sector.